Tourism Services Coordinator & Operational Support

Bethany-Fenwick Area Chamber of Commerce
Job Description
Position Title:           Tourism Services Coordinator & Operational Support

Position Summary
The Tourism Services Coordinator oversees all the tourism services including the daily operations of the Information Center/Seasonal Informational Kiosk and serves as the operational support for the Chamber of Commerce. This position plays an integral part of the Chamber team, advances the mission of the organization and supports the infrastructure.
Major Duties & Tasks
  • Manages the Daily Operations of the Information Center and Seasonal Information Kiosk
    • Greet visitors/provide needed brochures, maps and other information upon request.
    • Answer tourism/information phone requests, retrieve & respond voicemails and disseminate information on a daily basis record number of calls emails and visitors.
    • Makes the schedule for the Information Center and Information Kiosk
    • Retrieve, date-stamp, and disseminate incoming mail
    • Tracks all visits and communication to the Information Center on a daily basis
    • Maintains and documents information materials: procures, stocks materials and discards material as warranted
    • Maintains and orders office supplies
    • Assists in mass mailings including monthly membership invoices, renewal thank you, etc.
    • Provides referrals via phone calls, labels, etc. from chamber membership database, external resources and website resource
    • Responds to complaints from visitors per policy
  • Researches and implements destination marketing initiatives focusing on tourism marketing and services in conjunction with the Executive Director and Marketing Manager
  • Secures & maintains vendor relations for the operations of the organization
  • Assists logistically with Chamber events including networking, community and signature events
  • Assists in the implementation of marketing plan including the website, social media and print materials
  • Serves as Administrative Support for the Chamber of Commerce
    • Maintain and assist in the data integrity of the Content Management System, Chambermaster
    • Input job descriptions and events, registers participants and members for events, etc.
  • Assists with bookkeeping: tracks invoices and deposits
  • Distributes & tracks Discover Guides throughout the Mid-Atlantic Region and locally

Skills and Competencies

  • Knowledge of Chamber service area, member businesses and State of Delaware
  • Work independently and with no supervision
  • Exemplary customer service and solution driven focus
  • Ability to lift 20 lbs.
  • Professional appearance
  • Flexible and able to multitask
  • Excellent telephone and personal communication skills
  • Computer Proficiency/Ability to Learn
  • Chambermaster
  • Microsoft Office Suite
  • Social Media Platforms
  • Google/Internet Working Hours
Monday – Friday: 9am – 5pm with additional hours for specified events Key Performance Measures
  • Performance will be measured by evaluating execution of the key functions particularly as related to advancing the strategic goals of the organization.
This job description includes, but is not limited to, the duties and responsibilities as noted above. The essential functions of this job description are not exhaustive and may be supplemented.
Job Announcement
The Tourism Services Coordinator oversees all the tourism services including the daily operations of the Information Center/Seasonal Informational Kiosk and serves as the administrative support for the Chamber of Commerce. Qualified candidates have a previous office management experience and must deliver a high-level of customer service. This is a full-time position. Interested applicants can send a cover letter, resume and list of three references to Lauren Weaver at lauren@bethany-fenwick.org or 36913 Coastal Highway, Fenwick Island, DE 19944. Visit http://business.bethany-fenwick.org/jobs/ for complete information.
Contact Information