Weekend Tourism Specialist

Bethany-Fenwick Area Chamber of Commerce
Job Description

The Weekend Tourism Specialist promotes the Quiet Resorts as a tourist and leisure destination by providing visitors and residents information with a high degree of customer service.  This position oversees the daily operations of the Information Center, requires a strong working knowledge of the Quiet Resorts Area and the ability to fulfill tourism requests in a timely manner. 

 

Major Duties & Tasks

  • Oversees Saturday operations of the Information Center
  • Enthusiastically greet visitors/provide needed brochures, maps and other information
  • Answer tourism/information phone requests, retrieve & respond to voicemails, disseminate              information, record number of calls emails and visitors.
  • Ability to use the computer and iPad to process State Park Passes, answer email inquiries, and look up information for guests.
  • Provides excellent customer service at all times, taking responsibility for answering enquiries in person, by telephone and by email and via the website, including Chambermaster and email requests.
  • Maintains information materials: discards outdated brochures or contact member for replacement
  • Opens and closes the Information Center
  • Procure & stock materials as needed and keep information in orderly fashion.
  • Provides referrals via phone calls, labels, etc. from chamber membership database, external resources and website resources
  • Tracks all visits, referrals, and communication to the Information Center.
  • Sells tickets for community events and other entities at front desk.

Skills and Competencies

  • Working knowledge of Chamber service area, member businesses and State of Delaware
  • Work independently and with no supervision
  • Great attitude and customer service
  • Ability to lift 20 lbs.
  • Professional appearance
  • Excellent telephone and personal communication skills
 
 
 
 
 
 
 
 
Computer Proficiency/Ability to Learn
  • Chambermaster
  • Microsoft Office Suite- Outlook
  • Google/Yahoo: internet search engines
  • Swipe Simple
  • Aspira One
 
Working Hours for Weekend Tourism Specialist
Every other Saturday
 
April 1- October 31:         Saturday> 9:00 a.m. – 3:00 p.m.
 
        November 1- March 31:    Saturday> 9:00 – 1:00 p.m.
 
Flexibility to cover other shifts in the Information Center as needed is desirable.
 

Key Performance Measures

  • Performance will be measured by evaluating execution of the key functions particularly as related to advancing the strategic goals of the organization.
 
This job description includes, but is not limited to, the duties and responsibilities as noted above. The essential functions of this job description are not exhaustive and may be supplemented.
Contact Information