The Customer Service Representative promotes the Quiet Resorts as a tourist and leisure destination by providing visitors and residents information with a high degree of customer service.  This position oversees the operations of the Information Centers (Fenwick and Dagsboro) requires a strong working knowledge of the Quiet Resorts Area and the ability to fulfill tourism requests in a timely manner. Flexibility to cover additional shifts throughout the year.
 

Major Duties & Tasks

• Oversees Saturday operations of the Information Center
• Enthusiastically greet visitors/provide needed brochures, maps and other information
• Answer tourism/information phone requests, retrieve & respond to voicemails, disseminate information, calls, emails and visitors.
• Ability to use the computer to process State Park Passes, answer email inquiries, and look up information for guests.
• Provides excellent customer service at all times, taking responsibility for answering inquiries in person, by telephone,  email and website. 
• Maintains information materials
• Opens and closes the Information Center
• Data Entry 

Skills and Competencies

• Working knowledge of Chamber service area
• Work independently and with no supervision
• Great attitude and customer service
• Ability to lift 20 lbs.
• Professional appearance
• Excellent telephone and personal communication skills

Key Performance Measures

• Performance will be measured by evaluating execution of the key functions particularly as related to advancing the strategic goals of the organization.